FOREO and FAQ Swiss beauty technology
Frequently asked questions
Unless stated otherwise on the product page or required by law, we can’t accept change-of-mind returns once an order has entered fulfillment. If your order arrives damaged, is incorrect or develops a defect, email hello@occeva.com with your order number and we’ll guide you through the next steps. See our Returns, Refunds & Cancellations Policy.
We offer $6.99 flat-rate shipping to addresses within the United States.
Please email hello@occeva.com as soon as possible. We’ll do what we can, but changes can’t be guaranteed once processing or fulfillment has begun.
As soon as your order ships, you'll receive a tracking code by email. If tracking hasn't updated within 48 hours of shipping, please contact us.
Frequently asked questions
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.