Refund policy

Last updated: October 2026

Occeva is operated by Norvixia LLC. Orders are fulfilled individually through our brand and fulfillment partners. If you are unsure which device is right for you, please email hello@occeva.com before ordering and we will help you compare.

Final Sale

All purchases are final once an order has entered fulfillment. We do not accept returns or offer refunds for change of mind, for example if you no longer want the product, would prefer a different model or color, or found the product elsewhere at a different price. This does not affect the situations described below or any rights you have under applicable law.

Cancelling an Order Before Fulfillment

If you would like to cancel an order, email hello@occeva.com with your order number as soon as possible. If we are able to stop fulfillment, we will cancel your order and refund you to your original payment method. Cancellation cannot be guaranteed once processing or fulfillment has begun.

Damaged, Incorrect or Missing Items

If your order arrives damaged, is not what you ordered, or is missing an item, email hello@occeva.com as soon as possible with your order number, a description of the problem and photographs of the product, the packaging and the shipping label. Please keep the product and all packaging until we have reviewed your report. We will investigate with our fulfillment and carrier partners and provide any remedy required under applicable law.

Please do not send any item to our registered business address. It is not a returns address and items sent there cannot be processed.

Defective Products and Manufacturer Warranty

FOREO and FAQ™ Swiss devices come with the manufacturer's 2-year limited warranty, which covers defects in materials or workmanship arising from normal use. It does not cover cosmetic wear and tear or damage caused by accident, misuse or neglect, and opening or taking apart a device voids it.

To use the warranty, register your device in the FOREO or FAQ™ Swiss app or on the manufacturer's website, keep your Occeva order confirmation as proof of purchase, and submit a claim through your FOREO or FAQ™ Swiss account. The manufacturer assesses each claim under its warranty terms and, where a claim qualifies, may replace the device at its discretion. Under the manufacturer's terms, shipping costs for warranty claims are not refundable.

How Occeva Helps

Contact us first at hello@occeva.com with your order number, the product name, a description of the issue and photos or a short video where useful. We will help you identify whether the issue is a warranty matter, guide you through the manufacturer's process and provide your proof of purchase. See also our Warranty & Defective Products page.

Refunds

Where a refund is approved or required by applicable law, it is issued to your original payment method. Your bank, card issuer or payment provider may need additional time to process it.

Refused or Undeliverable Shipments

Please make sure the shipping information you provide is complete and accurate. If a shipment becomes undeliverable because of an incorrect or incomplete address, a refused delivery or another circumstance attributable to the recipient, please contact us at hello@occeva.com. We will review the circumstances before confirming the options available, and additional shipping costs may apply if the order needs to be reshipped.

Your Rights

Nothing in this policy excludes or limits any rights you have under applicable consumer law.

Contact

Email hello@occeva.com. Occeva is operated by Norvixia LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. This is our registered business address, not a returns address.