Warranty & Defective Products

Last updated: October 2026

Occeva sells products that are covered by the warranty terms provided by their respective manufacturers. Warranty coverage varies by brand and product.

FOREO and FAQ™ Swiss devices

The FOREO and FAQ™ Swiss devices currently sold by Occeva are covered by a 2-year manufacturer's limited warranty, subject to the manufacturer's applicable warranty terms and eligibility requirements. This coverage is provided by the manufacturer for these brands; it is not a storewide warranty for every product Occeva may sell.

What a manufacturer's warranty covers

A qualifying manufacturer's warranty generally covers defects in materials and workmanship. It does not automatically cover, for example:

• accidental damage;
• misuse or improper care;
• normal wear and tear;
• unauthorized modification or repair; or
• other exclusions set out in the manufacturer's warranty terms.

Registration and proof of purchase

FOREO and FAQ™ Swiss devices may require registration or activation through the brand's account or app. Please keep your Occeva order confirmation as your proof of purchase.

If your device develops a problem

Start with us — contact hello@occeva.com and include:

• your Occeva order number;
• the product name;
• a description of the issue; and
• photos or a short video, where useful.

We will help identify the right next step and guide or assist you through the manufacturer's warranty process where applicable. As part of that process, the manufacturer may ask for troubleshooting steps, device registration, the serial number or other device identification, photographs or video, proof of purchase, or other reasonable warranty information.

How warranty decisions are made

Manufacturer warranty claims are evaluated under the manufacturer's warranty terms. Where the manufacturer administers the warranty, it determines whether a claim qualifies and which warranty remedy applies. A warranty claim does not in itself create a refund entitlement from Occeva.

Damage during shipping

Visible damage that occurred in transit is not a manufacturer's warranty matter. Please report it to us promptly at hello@occeva.com and keep the product and all packaging — see our Returns, Refunds & Cancellations Policy and Shipping Policy.

Your rights

Nothing in this policy limits any rights you have that cannot be excluded under applicable law.

Occeva is operated by Norvixia LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.