Shipping policy

Last updated: October 2026

Orders are fulfilled individually through our brand and fulfillment partners and shipped directly to customers in the United States. Dispatch locations and delivery arrangements may vary by product. The information below explains what to expect after placing an order.

Where We Ship

Occeva currently ships to addresses within the United States.

International shipping is not currently available.

Estimated Delivery

Orders are generally processed within 3–5 business days after an order is placed.

After processing, standard delivery is typically expected within approximately 6–11 business days.

Customers should therefore allow approximately 9–16 business days from the date of purchase for delivery.

Business days exclude weekends and U.S. federal holidays.

These timeframes are estimates, not guarantees. Carrier disruptions, severe weather, unusually high order volumes, address issues, or other circumstances outside our reasonable control may affect delivery.

If we become aware that we cannot ship your order within the timeframe communicated to you, we will contact you with updated information and, where applicable, the option to accept the delay or cancel the affected order for a refund.

Order Tracking

Once tracking information becomes available, it will be sent to the email address provided with your order.

Tracking information may take some time to update after a shipment is handed to the carrier.

Multiple Products

Products in the same order may occasionally be fulfilled or shipped separately.

If your order arrives in more than one shipment, you may receive separate tracking information for each package.

Shipping Address

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at hello@occeva.com. We will make reasonable efforts to help before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered processing or been transferred for fulfillment.

Occeva is not responsible for delivery issues resulting from incorrect or incomplete address information supplied by the customer, except where otherwise required by law.

Delayed Shipments

Carrier tracking may occasionally show limited movement or experience unexpected delays.

If your shipment appears significantly delayed, contact us at hello@occeva.com and we will help investigate the shipment with the appropriate fulfillment or carrier partner.

If Occeva cannot fulfill an order within the timeframe communicated at purchase, we will handle the delay and any applicable cancellation or refund rights in accordance with applicable law.

Lost or Damaged Shipments

If tracking indicates that your package may have been lost, or if your order arrives damaged in transit, contact us promptly at hello@occeva.com with your order number and relevant details.

For visible shipping damage, please retain the product, original packaging, and shipping materials and provide photographs when requested. These materials may be required to investigate the shipment with the carrier or fulfillment partner.

We will review the circumstances and assist with the appropriate resolution based on the nature of the issue and applicable consumer rights.

Do not discard a damaged product or its packaging while a claim is being reviewed.

Order Changes and Cancellations

If you need to request a change or cancellation, contact us at hello@occeva.com as soon as possible after placing your order.

We cannot guarantee cancellation or modification once an order has entered processing or fulfillment.

If an order has already shipped, it cannot be cancelled as an unshipped order. Any subsequent request will be handled according to Occeva's applicable Returns, Refunds & Cancellations Policy.

Questions About Your Shipment

For questions about an existing order, contact:

Occeva
Norvixia LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Email: hello@occeva.com

Please include your order number when contacting us about an existing purchase.